At 100%, you will automatically be charged for excess data." You hurriedly turn of your 4G and leech off unreliable Wi Fi for the next 24 hours, but it's too late. Chances are, you had already used up all your data even before you got the 85% warning.
This updated code included a compulsory requirement to send alerts to residential customers when 50%, 85% and 100% of data has been used, with information about the excess data fees the customer would incur included in the 100% warning.
There are 3 sections to the Internet Usage meter: Current Usage, History and Session Information.
Note: these sections will appear differently depending on the Optus Dial-up Internet plan you are on.
On 15th Sept I had the usual Optus sms telling me that we'd used 50% of the 23GB monthly allowance- that was fine, 2 weeks into the period.
On 21/9 at I was advised that we'd used 85% - 19.64GB..
Data usage alerts of any kind weren't always an option, at least until September 2013 when the new Telecommunications Consumer Protection Code was introduced.
The Australian Communications Consumer Action Network has called on mobile providers such as Telstra and Vodafone to follow suit and "end the rort in exorbitant excess mobile data charges" by introducing reasonable hard caps.
Customers will also be sent usage alerts when reaching 50%, 85% and 100% of their included data, as well as 85% and 100% of every additional 1GB of data provided - in line with new government regulations. Excess data usage will be automatically charged in 1GB increments once customers have exceeded their included data, up to a maximum of 20GB or 0.
After this Optus "may limit additional data available to you at these rates.
Even so, the 0/0 caps introduced by Optus are still too high, says ACCAN chief executive Teresa Corbin.
“Optus says that in any given year about half its customers will break through their caps and incur excess charges, which highlights the mass misleading of the public.